PRIVACY POLICY

Last Updated: 20/02/2025

Eternal Flame Entertainment (“we”, “our”, or “the company”) respects your privacy and is committed to protecting the personal information we collect through our mobile games (“Game”, “Service”). This Privacy Policy describes how we collect, use, and protect your data, as well as your rights regarding it.

1. INFORMATION WE COLLECT

We may collect the following types of information when you use our Game:

1.1. Information Provided by the User

• Account Data: If you create an account, we may collect your email, username, and password.
• Contact Information: If you communicate with us, we may store your email or any other voluntarily provided information.

1.2. Information Collected Automatically

• Usage Data: We collect information about your activity in the Game, such as progress, interactions with other players, and playtime.
• Technical Data: We may collect information about your device, including model, operating system, game version, IP address, and browser or app data.
• Diagnostic and Crash Data: We log errors and crashes to improve Game stability.

1.3. Information Collected from Third Parties

• Distribution Platforms: If you download the Game from Google Play, App Store, or other digital stores, we may receive data from these platforms, such as purchases and usage statistics.
• Advertising and Analytics Partners: We may receive anonymized data about your interactions with ads within the Game.

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

• To improve and optimize the Game (performance, bug fixes, user experience).
• To personalize your gaming experience according to your preferences.
• To provide technical support and respond to inquiries.
• To process purchases and manage transactions within the Game.
• To display relevant advertisements (if the Game includes ads).
• To comply with legal requirements and ensure Game and player security.

3. INFORMATION SHARING

We do not sell your personal information. However, we may share it in the following cases:

• Service Providers: We work with companies that help us with data analysis, servers, and technical support.
• Legal Compliance: If required by law or in response to government requests.
• Business Transfers: In case of mergers, acquisitions, or asset sales, your information may be transferred to the new entity.

4. ADVERTISING AND ANALYTICS

Our Game may include ads provided by third parties. These may use technologies such as cookies or device identifiers to show personalized ads. You can disable personalized advertising in your device’s privacy settings.

Advertising Networks and Analytics Tools Used:

• Google AdMob
• Unity Ads
• Facebook Audience Network
• Firebase Analytics
• Google Analytics

5. DATA SECURITY

We take measures to protect your information from unauthorized access, loss, or alteration. However, no system is 100% secure. We recommend not sharing sensitive personal information within the Game.

6. USER RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

6.1. Users in the European Union (GDPR)

• Right to access your personal information.
• Right to request corrections or deletion of data.
• Right to object to or restrict data processing.
• Right to data portability.
• Right to file a complaint with a data protection authority.

6.2. Users in California (CCPA)

• Right to know what information we collect and how we use it.
• Right to request the deletion of your information.
• Right to opt out of the sale of your personal information.

If you wish to exercise any of these rights, you can contact us at support@eternalflamegames.com.

7. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to enhance the user experience and analyze Game performance. You can manage cookies in your device settings.

8. PARENTAL CONTROL AND UNDERAGE PLAYERS

Our Game is designed for players aged [minimum age based on game classification] or older. We do not knowingly collect personal information from minors without parental or guardian consent. If you believe we have collected data from a minor, please contact us to have it deleted.

Parents can use mobile device parental control tools to manage access to the Game.

9. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy occasionally. If we make significant changes, we will notify players through the Game or our website. We recommend reviewing this page periodically.

10. CONTACT INFORMATION

If you have any questions about this Privacy Policy, you can contact us at:

📧 Email: support@eternalflamegames.com
🌐 Website: eternalflamegames.com